SLACHIMERA / SERVICE LEVELS
01SLA
Operational targets without hiding beta-stage boundaries.
ChimeraMind publishes target response windows and incident expectations so users know what to expect before relying on the platform.
02Uptime target
Public web and API availability is tracked as an operational target outside planned maintenance; formal credit terms are published separately.
03Support tiers
Starter: 24h. Pro and Founders: 8h. Elite: 4h priority response target.
04Maintenance
Planned maintenance is announced through status and changelog surfaces when user impact is expected.
05Incident handling
Incidents are categorized by impact. Public availability, login, billing, and desktop download failures are prioritized above cosmetic issues.
06Compensation policy
Pre-beta service credits are not automatic. After beta, paid subscription credit policy will be published in subscription terms before enforcement.