CommunityCHIMERA / SUPPORT CHANNELS
01Community
Use the right channel for the job.
Support requests, security reports, product updates, and community conversation each have separate paths so response expectations stay clear.
02Support email
[email protected] for billing, account, onboarding, and product questions.
03Security email
[email protected] for vulnerability reports only.
04Social updates
X and LinkedIn carry release notes, incidents, and roadmap-level product announcements.
05Response expectations
Use SLA tiers for paid support windows. Social channels are not guaranteed support channels and should not receive sensitive account information.