Refund

CHIMERA / REFUND POLICY

1. Subscription Plans

  • Starter: $19/month unless another billing cycle is shown at checkout.
  • Pro: $49/month unless another billing cycle is shown at checkout.
  • Elite: $149/month unless another billing cycle is shown at checkout.
  • Founders Pass: $149 one-time launch offer when available.
  • Whop is the payment processor and membership source of truth for paid access.

2. Founders Pass Guarantee

  • You may request a full refund within 7 calendar days of your purchase date.
  • To request a refund, email [email protected] with the subject line "Refund Request -- [Your Order ID]".
  • Approved refunds are processed within 3-5 business days back to the original payment method.

Conditions

  • Actively used accounts may be reviewed before approval.
  • Requests submitted after the 7-day window will not be honored.
  • Approved refunds immediately revoke platform access.

3. Cancellation Terms

  • Cancel anytime through Whop, the payment portal, or support.
  • Access continues until the end of the current billing period after cancellation.
  • No prorated refunds are issued for unused time within a billing period.
  • Subscriptions renew automatically unless cancelled before renewal.
  • Renewal notices, receipts, and payment status are handled by Whop and the email address used at purchase.

4. Non-Refundable Items

  • Founders Pass requests submitted after the 7-day guarantee period.
  • Accounts that have been actively used beyond initial onboarding.
  • Purchases made during promotional or discounted offers unless otherwise stated.
  • Subscription payments for billing periods that have already begun.
  • Third-party payment processor fees incurred during the original transaction.
  • Losses, missed trades, exchange issues, market volatility, liquidation, tax outcomes, or dissatisfaction with trading results.

5. How to Request a Refund

  1. Send an email to [email protected] with the subject "Refund Request -- [Order ID]" and include your account email plus refund reason.
  2. Confirmation within 24 hours. Our support team reviews requests and responds within 24 hours on business days.
  3. Refund processed in 3-5 business days. If approved, the refund is returned to the original payment method.
  4. Account deactivation. After a successful refund, account access is revoked.

6. Important Notes

  • Paper trading results do not represent real trading results.
  • Refunded accounts are deactivated and associated data is retained temporarily before deletion.
  • Processor fees charged by Whop or payment networks are non-refundable unless Whop or applicable law requires otherwise.
  • Subscription cancellation preserves access only through the active billing period.
  • Chargebacks, suspected fraud, sanctions matches, or abuse may suspend access while reviewed.

7. Contact